Feel free to contact us if you have questions about anything. We believe in quality work and we want you to be satisfied with the end product. Below are just some of the more common questions we are asked. If this doesn’t answer your question, give us a call at
816-847-4750 or send us an email at sales@donnpaul.com and we will get your answer for you.
What types of payments are available?
A. Payments can be made using Visa, MasterCard or Company Check. Please note your card will not be charged until the items are ready to ship.
When will I receive my items?
A. Production times for each of the departments are as follows:
Embroidery
Type(s): Caps, Garments, Bags, etc.
Standard production time is two (2) weeks from the time we receive your order and your garments. Both must be in-house before being scheduled.
Type(s): Applique or Tackle Twill Jerseys, Sweats or Jackets
Standard production time is three (3) weeks from the time we receive your order and your garments. Both must be in-house before being scheduled.
Chenille
Type(s): “Personal Name Only” Orders
Standard production time is two (2) weeks from the time we receive your order. We will not separate your order so you receive these items earlier.
Please note, this does not apply to school names.
Type(s): All other chenille items
Standard production time is three (3) – six (6) weeks from the time we receive your order. Usually, during the summer months when school is not in session, production time can be as quick as three (3) weeks. Normal production time is four (4) weeks then between the months of November – January production times go up to six (6) weeks due to the heavy volumns for Christmas orders. If at all possible, please consider being a part of the summer stocking program to help control these fluctuating time frames.
Banners
Type(s): Twill and Felt Materials
Standard production time is four (4) – six (6) weeks from the time we receive your order.
Applique Pieces
Type(s): Loose
Standard production time is one (1) week from the time we receive your order. You may supply your own material or use our Tackle Twill material. Additional time may be needed to create custom artwork.
What is the difference between the different styles of chenille?
A.
There are two different types of stitches for chenille, a loop stitch and a chain stitch. The loop stitch, called chenille, is the fluffy part of the emblem. This is the bulk of what is seen on the emblem and some emblems can have multiple chenille colors in the design. The chain stitch can be the same color as the chenille and gives it a clean finished appearance or a contrasting color to give it definition. This can also be used to give a mascot depth when used for the eyes, teeth and other facial detail. Many sports patches have the contrasting chain stitch to show off its shape for easier recognition.
A.
Contrasting Stitch is a 2 mm wide stitch that is a contrasting color to the chenille and generally there is one (1) to two (2) rows of this stitch around the outside of the emblem.
A Chenille Border is a different chenille color around the main part of the chenille. It consists of a loop chenille stitch and generally covers 1/4″ – 1/2″ in width.
What is HPO vs PSA for loose Applique Cut Material
A. HPO (Heat Press On) is normally what we will send you unless you request otherwise plus it’s cheaper. You can just heat it onto your garment or use a spray adhesive for an applique process.
PSA (Pressure Sensitive Adhesive) has a paper coating on the back so you can peel and stick it to your garment.